Refund Policy

Damaged or Defective Goods
We will replace or refund any damaged or defective items at no charge. Please phone or email us before sending the product back to us as some manufacturers prefer to deal directly with the customer.

Incorrect Items Ordered
We will issue a full refund for items ordered incorrectly by customers if notified within 5 days of receipt. The item(s) must be returned to 123 Chemist Online unopened and in the original packaging. If the customer is at fault, postage costs will not be refunded. Please send the returnable items registered mail. .

Due to Australia Health Regulations, prescription items cannot be returned for refund.

Cancellation of Order
A cancellation fee will apply where an order is cancelled after the order has been submitted. A one-off cancellation fee of AUD$10 will apply.

Unable to supply

In the event of a product not being available we will process a refund to your credit card as provided.


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